✅ REFUND POLICY

SF LIFEFORCE ELEVATION TRADING

At SF LIFEFORCE ELEVATION TRADING, we strive to provide our customers with products of the highest quality and reliability.
However, we understand that situations may arise where you may need a refund.
Please review the following guidelines regarding our refund process.

1. Eligibility for Refunds

A refund may be requested under the following circumstances:

  • The product received is defective, damaged, or incorrect.
  • The product was not delivered within a reasonable timeframe due to our error.

To qualify for a refund, you must contact us within 7 days of receiving the item, providing:

  • Your Order Number
  • Proof of Purchase
  • Photos or videos (if the item is damaged or defective)

2. Non-Refundable Situations

Refunds will not be issued for:

  • Products damaged due to misuse, mishandling, or wear and tear
  • Change of mind after purchase
  • Items returned without prior authorization
  • Custom or special-order products

3. Refund Method

Once your request is approved, refunds will be processed as follows:

  • Refunds are made via the original payment method used during purchase
  • Processing time: 7–14 working days, depending on your bank or payment provider

You will receive a confirmation email once your refund has been completed.

4. Return of Product (If Required)

In some cases, you may be asked to return the product before a refund is issued.
Customers are responsible for ensuring the item is securely packaged to prevent further damage during return shipping.
Return shipping costs are non-refundable unless the issue was caused by our error.

5. Contact for Refund Assistance

For refund or order-related inquiries, please contact us directly:
📧 Email: sflifeforce1@hotmail.com
📞 Phone: 019-7083831
🏢 Address: D-S-1, 02 JALAN PJU 8/1, DAMANSARA PERDANA, 47820 PETALING JAYA, SELANGOR